FAQs

FAQs

1. What types of products do you offer?

We offer a wide range of high-quality machine accessories, cutting tools, and measuring tools. Our products include tool holders, collets, cutting inserts, end mills, micrometers, calipers, and more.

2. Are your products customizable for specific requirements?

Yes, we provide customization services to meet your specific needs, Like OEM and ODM. Our experienced team can work with you to develop tailor-made solutions that fit your unique requirements.

3. How can I place an order?

To place an order, you can contact our sales team via phone or email. Alternatively, you can use our online inquiry form on the website. Our dedicated team will assist you throughout the order process.

4. What are your shipping and delivery options?

We offer a variety of shipping and delivery options such as air freight, ocean freight, rail freight, and courier to meet your preferences and schedule. We work with reputable logistics partners to ensure timely and secure delivery of your order.

5. What is your lead time for standard products?

For standard products without stock, we can usually ship them within 30 business days after the order is confirmed. However, lead times may vary based on order volume and product availability.

6. Can I request samples before making a bulk order?

Absolutely! We encourage customers to request samples for testing and evaluation before proceeding with a bulk order. Please contact our sales team to discuss sample requests.

7. What kind of quality control measures do you have in place?

Quality is our top priority. We have a rigorous QA&QC team that conducts inspections at every stage of production. Our products adhere to international quality standards to ensure consistent performance and reliability.

8. Do you offer technical support and assistance?

Yes, we provide technical support and assistance to help you with product selection, installation, and usage. Our team of experts is available to address any technical inquiries you may have.

9. What are your payment options?

We accept various payment methods, including bank transfers, credit cards, and other secure online payment platforms. Our sales team will provide you with detailed payment instructions upon order confirmation.

10. How can I contact your customer support team?

You can reach our customer support team by calling +8613666269798 or emailing jason@wayleading.com. We are here to assist you with any questions or concerns you may have.
If you have any other questions not covered in this FAQ, please don't hesitate to contact us. We are committed to providing exceptional products and services to meet your business needs.